March 12, 2020
We at Wilson & Muir Bank continue to closely monitor the developing Coronavirus (COVID-19) outbreak with our priority being the safety of our employees, customers and local communities. Following the directives of government and health officials, from the federal, state and local levels we are taking additional measures to reduce the instances of social interaction and will be limiting deposit related services to the drive-thru lanes only. Effective Friday, March 20, access to our branch lobbies will be by appointment only. We will be fully staffed to accommodate your banking needs for new accounts, loans and related services. Please do not hesitate to contact us. We greatly value your business and assure you we will make every effort to accommodate your schedule.
We recognize that many of you may be negatively affected by impacts of this global outbreak. Our focus is and has always been for the safety and well-being of our customers and employees. We stand ready to work with those experiencing financial difficulty as a result of the pandemic.
We also strongly recommend that you leverage all of the available Wilson & Muir Bank tools and resources for self-service banking and 24/7 account access through our mobile, online and voice banking services. Through these channels, you can:
• check balances
• transfer funds
• deposit checks
• pay bills using Bill Pay
• find the nearest ATM
Further information can also be found at wilsonmuirbank.com and on our mobile banking app. If you are not enrolled in Online or Mobile Banking and you need assistance with the process, please visit wilsonmuirbank.com or any branch location. To leave messages after banking hours please feel free to contact us at 1-888-466-5996 (toll free).
In addition to providing channels for remote banking, we are also implementing contingency plans that are designed to minimize disruptions due to the pandemic. While it is impossible to know the full impact of the virus, our focus is to continue to serve our communities’ financial needs.
To safeguard the health and welfare of our staff and clients we respectfully ask that you refrain from entering the bank lobby if you are experiencing virus or flu like symptoms or wearing a mask. You are welcome to use the drive-thru lane.
With respect to prudent social distancing practices we encourage you to make an appointment with a CSR or Loan Officer to open a new account, handle a special situation or discuss a loan. We know your time is valuable and we will make every effort to accommodate your schedule.
Attention Bloomfield customers: Beginning Wednesday, March 18, in an effort to better serve your banking needs, our drive thru at 170 Chaplin Road will be open on Wednesdays from 8:00am til 4:00pm. Of course you may visit our Bloomfield Branch as well.
Unfortunately, criminals will use pandemic fears as a platform for financial scams. These can include bogus emails, text messages, phone calls and social media posts. Please be advised that Wilson & Muir Bank will NEVER contact a client and ask for any personal information. Further, do not respond to any suspicious text messages or phone calls without first verifying the source. If you think that you may have responded to a bogus message, please contact your local branch office or our toll-free number immediately with details.
For the past 155 years, Wilson & Muir Bank & Trust Co. has weathered other crises and economic difficulties. With your patience and assistance, we will get through this as well.